tag:blogger.com,1999:blog-6068276676842390182012-02-20T15:11:40.713-08:00Information, insight, assistance, and successes for better managing and running your home care office.Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.comBlogger121100tag:blogger.com,1999:blog-606827667684239018.post-52378182654197143292012-02-20T11:00:00.000-08:002012-02-20T11:07:38.953-08:00

Written by, J. Wayne Irish Anyone that has been around me for any length of time has heard me talk about being productive versus being busy. It has been a theme for me for many years. It first started when I hired a bother. (It should have been the wakeup call about hiring family especially any of my brothers, but it wasn’t). After working for me for some time I was very concerned about the lack

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com0tag:blogger.com,1999:blog-606827667684239018.post-72035786053715810152011-11-09T08:07:00.000-08:002011-11-09T08:07:40.030-08:00

I had a lot of time to think this past week; I drove from Boise to Vegas and back, (9+ hours each way). It gave me the opportunity to give some thought about a number of things, one of which is our home care offices.I wanted to have each of us consider what would it take to improve our business as we finish up the year and going into 2012? How can we go from good, where most offices are now, to

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com0tag:blogger.com,1999:blog-606827667684239018.post-88602172278205626622011-10-19T15:40:00.000-07:002011-10-19T15:42:17.540-07:00

Written By, J. Wayne Irish On one of the private duty online email chats; called a “list serve” there was a question that caught my eye. “Does anyone have a policy or suggestions for limiting the number of changes made by a single caregiver regarding their availability?  We seem to be reworking client schedules every month, depending on certain caregivers and what they feel like working.”Sound

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com0tag:blogger.com,1999:blog-606827667684239018.post-91292295595840985182011-09-19T11:58:00.001-07:002011-09-19T12:05:29.613-07:00

Written by, J. Wayne Irish After a bit of a hiatus through the summer I thought it would be good to get back on track for the blog. Lots of excuses for the lapse, but we will do our best not to have such a delay in the future.I have been thinking a lot about complacency; or better stated the willingness to settle. Settling is a disease in business that will eventually become terminal. Let’s walk

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com0tag:blogger.com,1999:blog-606827667684239018.post-60229211479718905752011-06-27T14:39:00.000-07:002011-06-27T14:39:51.807-07:00

Written by, J. Wayne Irish The loss of my Mother has put me in a reflective mood so I will apologize on the front end for deviating from our normal “training” type of format. I hope that I can manage to provide you with something that you can take away to apply to your management. If not then apply it as you feel it may benefit you. When people are confronted with life changing issues, there are

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com1tag:blogger.com,1999:blog-606827667684239018.post-12606120165042226052011-06-13T07:39:00.000-07:002011-06-13T07:43:36.855-07:00

Written by, Monica Helsley No matter where you work or what you do in life things don’t always run the way you want them to or expect them to.  Finally, you have a full staff in your office.  Everyone is trained, knows where they are supposed to be and what they are supposed to be doing.  You finally feel like your office is picking up and maintaining business and your clients seem to be happy.

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com0tag:blogger.com,1999:blog-606827667684239018.post-21998120329799713072011-05-24T12:42:00.000-07:002011-05-24T12:42:18.682-07:00

Written by Troy Marshall A few years ago, ok several years ago (showing my age here) working as a branch manager at the time for our Corporate office, I began feeling extremely frustrated towards our caregivers shortcomings, their lack of commitment to us, to the clients, and their overall responsibilities.These same Caregivers had been begging me for hours because they needed the money to pay

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com0tag:blogger.com,1999:blog-606827667684239018.post-59656012509192055362011-05-09T08:00:00.000-07:002011-05-09T08:00:06.648-07:00

By, J. Wayne Irish Staying on the theme “Is Good, Enough”, what makes a private duty agency “Great”?(I addressed this at our Corporate Meeting in February). Is it how it hires the caregiver they will put into the client’s homes? Making sure that they are the very best available and making sure that they caregivers background and job references are checked? Is it their policies and procedures?

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com0tag:blogger.com,1999:blog-606827667684239018.post-11320878716132983442011-04-25T13:36:00.000-07:002011-04-25T13:36:25.949-07:00

In the opening of the book “Good to Great” by Jim Collins  it states: “Good is the enemy to Great. We don’t have great schools, principally because we have good schools. We don’t have great government principally because we have good government. Few people attain great lives in large part because it is just so easy to settle for a good life. The vast majority of companies never become great,

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com0tag:blogger.com,1999:blog-606827667684239018.post-16677915446818774572011-04-04T11:18:00.000-07:002011-04-04T14:43:30.525-07:00

When an office is trying to get to all of the things that need to get done in the heat of the battle how can the staff be expected to do everything, down to the smallest detail, that is needed? I have heard staff and managers comment that they are so-o-o busy that they just can’t get to everything they need to get done. There are times that it does get crazy and hectic, but I challenge anyone to

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com0tag:blogger.com,1999:blog-606827667684239018.post-6315478231329662482011-03-21T14:00:00.000-07:002011-03-21T14:01:07.690-07:00

Often times we get bogged down in our ability to manage. I think many of you have heard the phrase “being in the think of thin things”? One of the reasons I feel that we find ourselves bogged down in thin things is because we lose focus of what we want or need to accomplish. Each of us has found ourselves doing things that are tedious and frustrating. We have completed a day’s work and thought,  

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com0tag:blogger.com,1999:blog-606827667684239018.post-79994753242742407992011-03-09T13:19:00.001-08:002011-03-09T13:40:00.995-08:00

Written By: J. Wayne Irish One of the things that I feel each of us can benefit from is furthering our education and knowledge. I have been and continue to be an avid reader of all kinds of books. I am self educated on many levels, one for sure is the knowledge I have gained in management. I have had the opportunity to manage since I was in my early twenties. I was horrid when I started out.I

Laceyhttp://www.blogger.com/profile/12236134683135961459noreply@blogger.com1